Returns & Refunds

Learn about our straightforward process for returning dried flowers and decorations.

At Maison2fleurs, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your dried flowers or decorations, you may return them within 14 days of receipt for a full refund or exchange.

Items must be in their original condition and packaging. Please note that custom orders and sale items are non-refundable. If you wish to return any products can you please package them up safely and securely in the original packaging and send them back to us at the following address: Maison de Fleurs, Rua das Mimosas 17-A, 3070-747 Praia de Mira, Portugal.

To initiate a return, contact our customer support team with your order details. Once your return is approved, you will receive instructions on how to send the items back to us.

For any questions regarding our return and refund policy, please reach out to our customer support team. We are here to help make your experience with Maison2fleurs as pleasant as possible.

Do I have to cover the cost of postage to return products for a refund?

The cost of returning unwanted products is to be paid for by the customer. We recommend using a signed for or tracked service as we are unable to refund products that we do not receive.

How long will it take to process my refund?

Refunds will be issued on receipt of returned products in a saleable condition. Please note that we will not issue refunds for any products that have been damaged in transit due to poor or unsuitable packing. Refunds will be processed within 7-10 business days of receiving the returned items.